When your children’s beds lie empty

When my kids go to live with their mother my house becomes a museum. I walk through it with hushed steps, bowing in quiet reverence before the many delicate proofs of their existence. It’s like they’ve always been here; it’s like they’re never coming back. The quiet – the unnatural, empty quiet – entombs the house. It’s heavy; dark; like night falling in daytime. I could say it’s as quiet as a library, but my boys paint even libraries in bright, bold textures of laughter and mischief. Their noise can make your ears ache, but it’s nothing compared to the dull, hollow ache its absence leaves behind.

I wander into their bedroom and look around. Their room is the dinner table on the Mary Celeste; it’s the perfectly preserved plaster shapes of children in the petrified ash of Pompeii; it’s a vault that contains the world’s most sacred and irreplaceable treasures: there, on the floor, a tiny pair of jeans is the Turin shroud; on the cabinet, a blank vista planted with stick figures is the Mona Lisa. I touch the exhibits, and in so doing make conductive elements of my hands, completing the circuit between tactility and memory. A flood of sentiment flows through me, rushing to fill the empty basin of my heart. Everything I touch contains a message: Braille only I can decipher in the soft contours of a teddy bear, or the hard spine of a picture book.

If their room really were a museum the placard on the wall would read: ‘This is a faithful reproduction of a child’s bedroom circa 2021, accurate right down to the details of the gently unmade beds and the arc of toys curling out like a tail from an upturned perspex box. If you look closely, you might still see the imprints of their heads on the pillows; soft, ephemeral mementoes of little lives suddenly frozen by circumstance; theirs to continue elsewhere, their father’s to stop. At least until they return.’

Parenthood can be a perpetual source of guilt and commiseration – the fear of never knowing how the threads you pluck and pull might shape the tapestry of your children’s lives, and whether for good or ill – but it’s also a source of light and warmth so fierce and brilliant it can plunge the rest of your world into shadow. I never realised quite how much of my identity was wrapped in my children until I couldn’t see them every day; until I felt how cold and helpless and rudderless I was shorn of their auras. I’m half of their template for making sense of the world, but it’s become abundantly clear to me that they’re 100 per cent of mine. I need my children like Tony Stark needs his artificial heart.

I know in some respects I’m privileged. Very few separated or divorced dads enjoy a fifty-fifty split on custody. Hell, some married dads with jobs abroad or offshore don’t see their children for weeks or even months at a time. But these comparisons only provide intellectual perspective. It makes no difference to the heart. Other people may suffer more, but their suffering, though deeply regretted, is abstract to me. I suppose, like everything in life, it takes time. A skeletal platitude, perhaps, but the only one I have to hold on to.

My wife and I separated just before the dawning of Covid. We were forced to co-habit in the same house for a year, living together but separately. In retrospect, this period of transition, as tough as it was for the adults in the house, probably helped the kids to come to terms with the changed dynamic and their new reality. Thus, when their mother did move out, it seemed less of a short, sharp shock to them, and more of a logical culmination of the process.

As parents we sometimes wish for a break from our kids – hell, sometimes we need it – but we’re safe to wish such things because we know – and not even deep down but right there on the surface – that we couldn’t exist without them. These are fleeting thoughts, situational, with no real substance to them. And they can be tamed or quelled, usually by something as simple as coffee with a friend, a long walk up the hills, or an occasional evening in the company of good friends and fine wine. I’m a highly-strung person, or else can be when faced with the possibilities of either failure or letting someone down. My anxiety goes into overload. One such occasion came back to haunt me as I sat thinking about the kids after they’d gone.

Years back I’d had a writing deadline, and was feeling overwhelmed. I paced around the house, and though the kids were asleep and didn’t hear me, I said, in a fit of rising adrenalin: “Do you know what, I’d get a whole hell of a lot more fucking writing done and wouldn’t find myself in these positions if I lived alone and could just focus entirely on it.” I didn’t mean it any more than a young child having a tantrum means it when they tell their parents they hate them. But those words still lodge in my heart like an arrow, one fired by my own hand. I said those things because I was stressed, and my body was using my mouth as a vent. I said those things safe in the belief that not for a second would there ever come a time when I might be living alone; that I wouldn’t be able to see them first thing every morning, and last thing every night.

That first night the kids went to stay at their mother’s, I wandered through the house, which was by then half-empty of furniture and possessions, and fully empty of other people. I sat in my former bedroom (now mine again and mine alone) on the bare floor, surrounded by emptiness, and I cried. I’m a sentimental fool, so I leak often – every time a movie tugs at my heart-strings – but I rarely cry, not the kind that shakes your shoulders, and makes your face a mute mask of anguish. I called my mum. I didn’t know what else to do. I sobbed like an infant. “I’ve lost my family,” I told her. It hit me then. It all hit me. A dam of worry and stress and recrimination and irritation and anger broke , and from it rushed waves of sadness that completely engulfed me. I didn’t want my wife back. I knew that would never happen. But that room held the weight of all that had been, could have been and should have been, and I was now trapped and drowning inside of it.

Throughout my adult life, thoughts of suicide have occasionally flitted through my head. It comes with the territory when depression and anxiety are your life-long bed-fellows; when your coping skills operate on the cross-roads of ‘fuck it’ and ‘fuck that’. Fortunately, both the frequency of such desperate, morbid thoughts and the ferocity with which my body responds to anxiety have lessened over the decades, perhaps a case of my brain learning how not to be an asshole, perhaps down to something as simple as a decrease in testosterone production. In any case, such thoughts were always abstract in character, like visits from Scrooge’s three ghosts. I was mired in ideation, not channelling intent. Ultimately, my thoughts were a mechanism to help me identify and explore a problem in my soul or psyche; a reminder that beyond that hot fog of adrenalin or the empty scorch it leaves behind are the pillars of peace and hope, however much time it may take to reach them. My malaise was always curable, or at the very least manageable, and the courses of treatment I recommended for myself – though often far from salubrious – were always less extreme than self-extermination.

But a short while after my children left, I felt possessed by something far less abstract. I never acted, or tried to act, on any impulses, but they were disconcertingly strong. Suicidal ideation has sometimes felt, for me at least, cinematic; a looped narrative of flashbacks and angry what-ifs, accompanied by a rollicking roller-coaster of blood and adrenalin – other times an extreme manifestation of grief or sadness that blocks out all else. But it was never cold.

This feeling was cold. Clinical. Precise. Like all else had been stripped away: all feeling, all options – leaving only suicide’s inarguable truth. I couldn’t see a happy ending. All of my actions would lead to disappointment. I couldn’t safeguard my children from the intra-familial tussles, battles and wars that might be ahead – the very conditions in my own past that made me at least half the basket-case I am today. I didn’t want them to be like me. I didn’t want them to be burdened by my inevitable failures. I didn’t think I could give them the life they needed: spiritually or materially. I didn’t think I was good enough for them.

At once I understood two things. One: that all of my ideas about suicide being a selfish act had been wrong. When those thoughts took over my brain, the world seemed distant to me. Alien. I felt emotionless. Devoid. I knew that my non-existence would be a mercy not just to me, but to everyone else, because I wouldn’t be the wild card that might make things worse. I clearly wasn’t in my right mind. And two: that if I’d been American I probably would have blown my own head off (an act that would have suited my impulsivity, and removed that period of regret, and desire to undo, that undoubtedly falls upon even the most committed of self-exterminators).

Whatever configuration my mind fell into during those dark days has been reset. I pushed through the fog. Started seeing things clearly. I can see that my kids are happy. They don’t cry when they leave their mother to come to me, and they don’t cry when they leave me to go to their mother. While they undoubtedly miss whichever one of us they aren’t with, they’ve always got one of us by their side, and I’m happy that the bulk of the burden of loss is upon my shoulders, and not theirs. I feel like a good dad again; someone who can make a positive impact on their lives.

Outside of my boys I haven’t achieved much in this life that’s truly good – practically, morally, or spiritually – but those incredible little people make me feel as accomplished as Leonardo Da Vinci and Michaelangelo rolled into one. While it’s hard to divest one’s self-interest and ego from the things and people to which and to whom you’ve given life, my love for my children isn’t the same as that which a painter feels upon finishing a masterpiece, or an author feels when their worlds start to gather and bloom inside other people’s heads. It’s greater. Infinitely so. But it’s also restrained; tempered with respect and a sense of duty. I care about the little people they are, and the big people they’re destined to become. I don’t want them to be little carbon copies stomping robotically in my wake; I only wish for them to be inspired by me: to be free to take my triumphs and eject my miseries, and make for themselves a life that’s been shaped, but never moulded by my presence in their lives. And where they are like me, I want them to be better: to leave me in the dust, both figuratively and literally. I never want them to forget that they were and always will be loved. Fiercely. By me, and by their mother.

I’m going to indulge myself to quite a horrendous extent by ending on a particularly twee cliché: that what happened to our family wasn’t an ending, but a new beginning. And one that’s going to work because all the love that matters is flowing through our children.

That I believe.

The Hell of Work: The Call Centre

If you’ve never worked in a call centre, then you’ve probably never stared at a monitor and thought to yourself, ‘Hey, I wonder if I could fit my head in there?’ and then drifted off into a pleasant daydream in which your bleeding, frazzled corpse is carried out of the call-hall to freedom on a mortuary gurney, shards of glass fringing your scalp with the last tiara you’ll ever wear.

I worked in a call-centre for six months in my early twenties. It was short and brutal, much like a stint in borstal, but without the exercise, and with even more drugs. It’s a totalitarian state built inside a nightmare; a One Flew Over the Cuckoo’s Nest where the Chief has already been lobotomised by the time you arrive (he’s blowing bubbles, but he aint chewing gum). It’s a place that’s haunting, hopeless and sterile, yet also fierce, fascistic and frenetic; like somebody shoved a third-world factory inside a hospital and then started a war inside it. Time is money, and if you aren’t taking calls, you’re a liability. That headset’s got to stay clamped to your skull no matter what, even if terrorists smash into the call-hall and threaten to shoot anyone who even vaguely resembles Madonna. Every piss break precipitates an interrogation, and if you’ve got the runs and have to dash to the toilet more than once in any given six-hour period, don’t be surprised to find that senior management have empanelled a jury in your absence.

I was the guy you called to register your new mobile phone’s sim card, an indispensable lynch-pin and cornerstone of the company, and in no way just a lump of cannon-fodder. If a customer agreed to give their personal data to the evil corporation to which my marginally less evil company was sub-contracted, then they’d receive five pounds free call credit in return. Sounds like a good deal, until you factor in the endless torrents of bullshit marketing literature they’re about to receive every day until death, plus the £20,000 they’re going to lose when their personal details are inevitably sold on the black market.

In the previous paragraph I said, ‘I was the guy you phoned’. For the sake of accuracy I should have said: ‘I was one of literally scores of faceless, corporate drones you phoned’. I was a human robot; a tide-over until they could work out a way to make the role obsolete and save a few quid, which of course they did, because they always do, but in this case thank fuck they did, to save future generations from the artery-slicing hopelessness of this particular ‘D-Day meets Groundhog Day’ of the soul. Thanks, internet!


 

 

 

 

 

 

 

It wasn’t just us drones on the call-floor who were warped and curdled by our environment. There was a world-weary female cleaner who used to greet us each and every morning with a cheery and heart-felt ‘Goan take a FUCK tay yersels!’, middle finger held aloft, before bounding off down the corridor like an angry St Bernard. She had the same perm as a 1980’s wrestler, little neck to speak of and big, bulging Popeye arms. She made the ladies of Prisoner Cell Block H look like Miss World contestants, and probably could have choked a whole biker gang to death with her bare hands. No wonder she was angry, though. For the whole six months I worked at the call-centre a toley terrorist was at large (if you don’t hail from Scotland, a ‘toley’ is just another word for a ‘jobby’). No gents’ bathroom in the building was safe from a battering by his bothersome botty by-product.

If the cleaner was angry, then this guy was fucking livid, and was venting his fury and hatred in the most hideous – but perhaps the most apt – way imaginable: by writing on the walls with his own shit. Fax that to HR. Sometimes he favoured the simple approach, eschewing the artistry by just shitting in the bin. We often wondered about the logistics of the act. Did he squat over the bin like some acrobatic cat, or did he manually lift his poo from elsewhere? And if he manually lifted it, did he at least observe health and safety protocols by bending his knees and not his back? To the best of my knowledge, the bin-shitter was never caught. And no, it wasn’t me. I have an alibi. I was jizzing in my manager’s coffee at the time.

I think I understand why the phantom shitter did it, though. What drove him. Twelve hours of reciting the same script, of repeating the same questions, of hearing the same endless rat-a-tat-tat of the keys, of enduring the same Soviet-era approach to employee surveillance, day after day after day after day, is enough to make anyone start behaving like a chimpanzee having a full mental breakdown.

So that was my day. The mantra. “What’s your name? What’s your address? What’s your home telephone number? What’s your date of birth? What’s your email address?”

As the boredom set into my skull like concrete, I chipped away at it with mischief. I started getting creative with the questions. This was my very own word-based version of shit-in-a-bin.

“Who’s your favourite member of the A-Team?”

“What’s your favourite colour of butterfly?”

“What are you wearing right now?”

And they’d answer, I swear they would. It’s incredible. As long as you maintain an even, professional tone and encase the daft questions inside more conventional questions, and don’t ask too many daft questions overall, most people will feel compelled to rack their brains for the correct answer, or at the very least try to give the sort of answer they think you’re expecting. Some people laughed and joked back, which was great, but most people adopted an earnest – almost imperious – tone, and answered as if they were tackling the million pound question on a gameshow.

“What’s your favourite jungle cat?”

“Em… now I know this one… em… Just give me a second… (Grins proudly) Lion?”

When you’re in a locked-down, oppressive environment like the call centre, you need a comrade-in-arms as a ballast for your sanity, even if you have to draw a face on a paper cup and spend all day talking to it, sharing your problems with it, gently stroking its plastic face – even taking it out to a club with you and then spending the early hours of the next morning making urgent, dirty, drunken love to it, which I absolutely, categorically state that I did not do, despite what my lying ex-girlfriends might tell you.

 

 

 

 

 

 

 

 

Thankfully, though, my comrade in this case was a real, flesh-and-blood person (or at least I hope he was, or I’ve got bigger problems than I first imagined). I’d been in the same year at school with this guy – let’s call him Scott, mainly because that’s his name – and fate had conspired to unite us in yet another stifling, authoritarian institution.

We tried many tactics to keep us from cracking. We cut speech bubbles out of blank sheets of paper, filled the bubbles with incredibly childish and offensive chunks of dialogue, and then placed them onto pictures of people in newspapers and magazines in an attempt to make the other person laugh out loud while they were on a call. When we were in a less sophisticated mood, we’d just draw dicks on everything. We were usually in a less sophisticated mood.

We also played the word game, where you had to donate a word, or list of words, to the other person that they then had to somehow smuggle into a conversation with their next customer, no matter how incongruous or offensive the word. Jobby, testicular, orgy, shit. They all made appearances (many other words were vetoed, as I’m sure you can imagine). But we quickly grew weary. We needed to up the stakes, so we stopped trying to smuggle words in, and started forcing people adopt them as their security passwords instead. We usually told them that the password had been automatically generated by the system and was unchangeable, so go get a pen. “OK, are you ready? I’ll spell it for you. It’s B-A-W-B-A-G.”

So very immature, but so very, very satisfying.

My favourite time-squandering prank, though, was the millionth customer wind-up. It began as a day just like any other, with lots of boredom and dick-drawing. I answered the phone with my usual, achingly-polite mantra. On the line was a pleasant-sounding woman with a thick Yorkshire accent, who asked if she could register her sim card. So far so excruciatingly familiar.

‘Congratulations!’ I said, a few million mega-volts of happiness ripping through my words, ‘You’re customer one million, and you’ve just won free phone calls for life!’

First silence, then an urgent, jammering stammer, redolent of Zippy receiving a particularly vigorous blowjob. ‘Oh…I, uh… ah, ah, ah, oh that’s great, love, that’s great.’ She lowered the phone to share the news with whoever was in her vicinity. She sounded tinny and distant, but blatantly shell-shocked. ‘I’ve won free phone calls for life,’ I heard her say, to high-pitched chirps of excitement, and then ‘Hello?’ as she came back to me at full volume.

‘Oh my God, I am so, so sorry,’ I said, my words weighted with so much regret I could almost taste the Oscar. ‘I don’t know what to say, I feel terrible, I’ve made a mistake. A terrible, terrible mistake. I was looking at the wrong panel on my screen.’

Wait for it.

‘You’re only customer nine-hundred and ninety-nine thousand, nine-hundred and ninety-nine. I’m so sorry.’

Silence.

‘I’m so sorry. You haven’t won those phone calls.’

There was another long, long, loooong silence. ‘It’s not your fault, love,’ said the woman who was now the most despondent human being in the western hemisphere. She sounded broken. Depressed. Just like me.

Yass! I’d never felt happier.


If you’ve got any memories/stories of working in a call-centre, please share them below so we can all feel better about our miserable fucking lives.

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FUNNY MOMENTS AT WORK: THE AIRPORT