The Most Striking TV Moments of 2018

There was a lot of great TV this year. Among the stand-outs were Better Call Saul, Future Man, Barry, Glow, The Americans, Ozark, The Good Place, Santa Clarita Diet, Preacher, Ash vs The Evil Dead, Agents of SHIELD, Bojack Horseman, Big Mouth and the documentary mini-series Wild, Wild Country. There was also a lot of good, but not great, TV this year: Orange is the New Black, iZombie, The X-Files, Star Trek Discovery, The Man in the High Castle, Fear the Walking Dead and Westworld among them. There was also a lot of missed TV this year, owing to a seemingly endless explosion of new shows.

There’s so much TV, on so many channels, across so many platforms, and always more and more and more, year upon year – much of it of a high pedigree – that to miss even a month of watch-time would be to find yourself a year or more behind the zeitgeist. Or so it starts to feel. Even when a great show reaches the end of its natural life, potentially freeing up a space in your schedule, another six – of equal or comparative quality – rise to take its place. As a consequence, I haven’t yet had a chance to watch The Haunting of Hill House, a single episode of This is Us or Atlanta, Sharp Objects, The Bodyguard, Castle Rock, Save Me, Killing Eve, The Sinner, the latest seasons of The Affair and The Deuce, season 3 of The Expanse, season 3 of Daredevil. The list goes on…

(I have, however, managed to binge my way through Vikings and Outlander. I’m enjoying both enormously. You can read my Outlander Binge Diary from the beginning HERE)

What I’m trying to say is that this list of ‘Striking Moments’ is in no way supposed to be exhaustive or scientific. Just in case you all start clamouring to say things like, ‘But what about this moment, or what about that moment?’ Or ‘This whole list falls apart without the inclusion of this, that or the other moment’. I’ve got two kids, a partner and a day job, asshole. I can’t just sit around watching TV all day, just to make YOU happy. In saying that, I hope that some small part of this list does make you happy, because it’s Christmas and I’m a nice guy.

Without any further ado, then, and in no particular order:

Vikings – Floki’s utopia

OK, so this is technically cheating, because the following moments/episode technically premiered in late 2017, but because the half-season spilled over into 2018, I’m including it here.

The battle to avenge Ragnar’s brutal death predictably led to further battles, bloodshed, and renewed divisions. Floki’s arc, running in tandem with and parallel to the journeys undertaken by the vengeful sons of Ragnar, also came to a tragic and bloody end, with his wife, Helga, being murdered by the half-kidnapped/half-rescued Muslim girl she’d brought back from the Mediterranean with her as her adopted daughter. Floki’s soul went into free-fall. He declared himself an empty vessel, and put himself at the mercy of fate, spending weeks in his small boat drifting aimlessly upon the tumultuous seas, letting himself be carried by the winds of fate and the hands of the Gods, wherever they saw fit to take him.

They took him to the country we know as Iceland, though he mistook it for Asgard, the home of the Gods themselves. The sequences wherein Floki wanders the empty, rugged landscape of fire and ice are beautiful and breath-taking. One minute the air fills with the rush and thunder of water, like a God’s roar breaking above him, the next silence – the silence of death; the sound of an empty world at the universe’s end. Angry waves break on beaches untrammelled by human feet, and in the distance a plume of primordial smoke slithers into the freezing air, a reminder of the violence sleeping just below the surface of this whisperingly empty world.

In the end this new world – this blank canvas of peace and promises – is corrupted, as worlds always are, by mankind. But that comes later. When Floki, a lone prophet in the ethereal wilderness, casts his widened eyes on the raw magnificence of a pre-human Iceland, we too can feel the island’s ancient power, and imagine a little of what it must have been like to walk the line of awe and terror in a world that was foreign to us in every way.

Soul-stirring.

And a great advert for the Icelandic tourist board.

The Man in the High Castle – Lady Liberty up in smoke

From the beginning, The Man in the High Castle’s world-building has been exquisitely rich and detailed. The Japanese Pacific States, the Neutral Zone and the Greater German Reich all look and feel lived-in and eerily authentic. This nightmarishly plausible landscape of a world where World War II’s winners and losers were reversed is so immersive – so grimly fascinating to spend time in – that the show was able to get away with moving at a slower pace during its first season, taking time to revel in the shadows of its mysteries.

Season three saw the show leaning into its sci-fi multiverse concept harder than ever before, plus piling on the tragedies and agonies of its deeply conflicted characters. Smith and his wife were put through the wringer (I feel I can get away with using archaic metaphors when I’m writing about a show that’s set in an alternate 1960s America), Frank struggled to find somewhere to belong, and the Nazis were gearing up to invade other universes.

The season’s most iconic, though, moment came in the finale, when a ranting Himmler presided over the destruction of the Statue of Liberty. Seeing flames and spinning debris exploding from that great monument to liberty and freedom, as people whooped and cheered, was as captivating as it was horrifying. Himmler had declared war on history and truth, and the people loved him for it.

All told, a timely and powerful reminder that nothing, not even Lady Liberty, is set in stone, and everything – even reality itself – can be undone and remade.

Fake news is in the eye of the beholder.

Or sometimes the bomb-holder.

Ozark – Drop me a line sometime

I really liked Ozark’s second season, but do you know what I really, really liked? Witnessing a character in a TV show sending a text message, and the typing and sending of that text message taking the actual length of time it would take to send that message in real life. I almost wept with joy. I know reality occasionally has to be suspended or sacrificed in order to keep a story flowing, but Christ, I didn’t realise how much TV’s two-second text messages had been getting me down. Thank you, Ozark. Thank you so bloody much.

Plus, kudos to Ruth Langmore’s line, which I vow to use often in 2019: “I don’t know shit about fuck.”

Walking Dead – Rexit Means Rexit

Andrew Lincoln was leaving The Walking Dead. Fans were bound to find out. It wasn’t a particularly large leap from that revelation to the reality of a hard Rexit. However, Rick wouldn’t be leaving in the traditional, tried-and-tested manner of every other character who’d left the series since its inception, i.e. either living dead or dead dead, but moving over into a movie-based Walking Dead pocket-universe, where fans would get to see him Rick-xercise his authority one last time. AMC certainly didn’t want anybody to know that. At least, not yet.

AMC obviously couldn’t stop news of Lincoln’s departure from leaking out – after all, we live in an age of information in an intimately, interconnected world – but the network could use the news to its advantage, and with a little creative sleight-of-hand throw the audience off the scent of Rick’s true destination. What better way to blind-side the audience than by coming at them head-on, not only peeping and shouting about Rick’s departure, but making it the lynch-pin of AMC’s marketing strategy? The network very cleverly – or infuriatingly, depending upon how you look at it – hinted at Rick’s death and told the whole truth about his fate at the same time, and using the same words.

It’s a shame that Andrew Lincoln had to bail out just as The Walking Dead was getting good again, and it’s an even bigger shame that Rick’s exit episode threw the season’s momentum into reverse. Thankfully, it recovered again, and the mid-season ended strongly, but Rick’s goodbye could just as easily have dynamited the whole show. Whatever you think of the execution (and you can find out what I thought about it by clicking HERE), there’s no denying that it was a bold gambit, and – for better or ill – AMC definitely created a piece of event television.

House of Cards – Claire stacks the deck

House of Cards’ sixth and final season – sans Spacey – started strongly, faltered at the half-way mark, and then limped through a landscape littered with more bodies and serial implausabilities than it had ever before managed to muster, before collapsing in a messy, bloody heap on the floor of the Oval Office.

Robin Wright was exceptional (as always) as the lizard-like Claire Underwood, and it was interesting to see how her grip on, and relationship, to power differed from that of the freshly-dead Francis. It might have been an exceptional swansong season had Kevin Spacey’s disgrace not forced the creative team to improvise and engineer an ending instead of letting the end-game unfold as per the original plan.

Season six did, however, have one tremendously powerful image, that will stick with me for a long time: the unveiling of Claire’s new all-female cabinet. This wasn’t a sudden burst of ultra-feminism from Claire, or some bold idelogical statement, but rather another example of Claire using her power and cunning for strategic gain, fashioning the cabinet into a people-shaped ‘fuck you’ directed out at the world, and into the face of her equally lizard-like enemy, Annette Shepherd (Diane Lane).

The stunned look on Annette’s face as the silent table of women stared out at her from the cabinet room, before Claire shut the door in her face, was absolutely delicious.

Bravo, Claire. And bravo House of Cards.

Westworld – Ooh, Heaven is a place on earth

The best episode of Westworld’s second season, and also one of the best TV episodes of 2018, was it’s eighth, Kiksuya, which took Akecheta of the Ghost Nation on a journey through sorrow and sacrifice on the bitter road to sentience. It was a beautiful paean to love and identity, viewed through the haunting prism of loss.

But as striking and memorable moments go, it’s hard to beat the image of a caravan of hopeful, frightened and confused Westworldians trudging, marching and fleeing to the top of a rugged hill, as chaos and death erupts at their backs, towards an image of heaven itself: a doorway to a new world, the promise of new and eternal life, a perfect life in a perfect world; one that uploads their ‘souls’ and ‘essences’ into the heart of the matrix at the same time as it sends their broken, empty bodies to the bottom of the unseen and unseeable cliff just beyond the portal. I’ve seldom seen such a powerful conflation of faith, hope, horror and happiness.

Final proof, if further proof was needed, that the ‘synthetics’ are just as fallibly, desperately ‘human’ as we are.

Who is America – Welcome to the party, sphincter

Sacha Baron Cohen’s fresh dose of satirical punk-nacity never lived up to the promise of its mostly very funny first episode, losing focus and drifting into disjointed and uninspired puerility as the series progressed – and I say that as a life-long fan of the man’s work. However, one new character, former Mossad agent and anti-terrorism specialist, Erran Morad, never failed to elicit laughs, and featured in what was quite possibly one of the funniest sequences Baron Cohen has ever committed to screen.

I’m talking about the third episode’s Quinceanera skit, where Morad took three, real-life, Trump-salutin’ motherfuckers under his wing to teach them how to defend themselves against the greatest evils of our age: Muslim and Mexican immigrants. The ignorance, prejudice and empty-headed racism of the three men made them perfect conduits for Cohen’s devilish brand of justice-based pranksterism. Within minutes they were smearing their faces with KY jelly, and slipping on ‘pussy panties’ and fake boobs.

But the best was yet to come. The piece de resistance, the segment that had me howling until I couldn’t breathe, was the staging of a fake Quinceanera party, loaded with drugs and drink, at which one of the dolts was dressed as a 15-year-old Mexican girl, complete with fake pussy, and another crouched inside a pinata with a hidden video camera, waiting to bust the gaggle of Mexican rapists and drug-addicts who would surely swarm to their bait after reading the giant sign Morad had erected by the road-side, which read: QUINCEANERA 5pm – FREE DRUGS! YOUNG GIRLS! YOUNG PUSSY! The moment where not Mexicans, but police officers, arrived on the scene, demanding an explanation, almost killed me.

American Horror Story: Apocalypse – It’s the end of the world as we know it

AHS is an odd beast, an absurdist collection of horror tropes all wrapped up in a slick package with sex, songs and sadism. Given that its an anthology series that renews its setting, themes and characters each year (sometimes it returns to old haunts), most of its seasons take a few episodes to find their feet; to assemble all of their many weird little pieces into something resembling a coherent story (some seasons don’t manage it at all). I really like it. Even in its weaker seasons and moments it usually manages to rustle up a great episode, or a stand-out scene or sequence.

This time around, I really admired the first few minutes of the premiere, which did a brilliant job of conveying the fear, urgency, horror and panic of the impending apocalypse. I really felt the dread, tension, helplessness and savagery of the dying world as its people scrabbled to survive at any cost.

Striking stuff.

Better Call Saul – The mask slips

This whole series is one long, unbroken striking moment, and if you aren’t already watching it, then it’s my duty to tell you that you’re missing out on one of the most immaculately-crafted, pain-stakingly plotted, perfectly-acted, richly cinematic, emotionally resonant and funny shows of recent years, wildly different from but just as powerful in its own way as its parent-show Breaking Bad. Rhea Seehorn and Bob Odenkirk in particular smash it out the park in almost every episde.

So watch it.

I could’ve chosen so many moments as this year’s best – from Mike assassinating German faux-Walter in the desert beneath the cold glare of the moon; to the ‘Something Stupid’ montage that showed the steady breakdown of Kim and Jimmy’s relationship, but I’m going to plump for the exact moment at which Kim realises that the good but complicated man she’s loved and championed for so long may in fact have be the dark, irredeemable creature his brother, Chuck, always accused him of being. Maybe he’s become it, maybe he’s always been it. But there can be no doubt: the mask has slipped. Slippin’ Jimmy McGill is now Saul Goodman.

Preacher – Did I get your order reich?

At the end of Preacher’s first season, Jesse Custer accidentally sent poor Eugene Root to Hell, courtesy of a slip-of-the-tongue that was tragically literalised and amplified by the Godly power of Genesis. Eugene spent season two adjusting to Hell – imagined as a grimy, cyber-punk, dystopian space prison – and striking up a warm and fuzzy friendship with none other than Hitler himself.

Although there have been almost as many fictionalised Hitlers committed to the small screen as Santas, Preacher at least attempts to do something novel with its version of the Fuhrer: it tries to redeem him. It’s a strange feeling to find yourself empathising with perhaps the most vicious mass-killer of the twentieth century as he’s being bullied by his peers and struggling to make friends.

Thankfully, as soon as old Adolph escapes to the earthly plane he reverts to type, rushing off into the world with a renewed sense of cowardice, hatred and zest for mass-death, and we can cancel our membership card for ‘Team Hitler’.

All of this leads to one of Season 3’s funniest and most enduring moments – among a multitude of others in this gloriously ghoulish and mirth-tastically mental show – the sight of Hitler working in a low-tier fast-food restaurant. Although he still has the trademark hair-do, moustache and accent, he’s gone to great lengths to disguise his identity, evident by the name-tag he wears on his lapel, that says ‘HILTER’.

Watching Hilter/Hitler try to whip up enthusiasm for a fascist uprising, even resorting to screaming in German, while he enjoys some sandwiches with his bored work colleagues behind the bins at the back of the restaurant, is bizarre, unsettling and hilarious, much like the rest of the series.

Roseanne – Roseain’t

When Roseanne returned to our screens earlier this year after a break of twenty-one years, the eponymous matriarch cackled back into a landscape that was radically different to the one she’d left. Last time around she was a blue-collar mother raising a family in Clinton’s America (give or take a hint of Bush); this time around she was a grandmother scrabbling to survive in Trumpland, paying lip-service to the orange one’s policies while at the same time suffering under them. I say ‘was’, because Roseanne is now no more. Not the show – which dropped both the star and her name to continue on as ‘The Conners’ – but the character, who is now dead and buried, finished off by an accidental over-dose of pain-killers that she’d become addicted to because she couldn’t afford a knee operation.

In reality, though, Roseanne was killed by Roseanne Barr herself, who ended both her character’s life and her own career with one ill-advised, seemingly racist tweet, attacking a former staffer of President Obama (strange behaviour from Roseanne, who I always thought of as a former working-class hero, a champion of gay rights, and a person who always stood up for the little guy – I guess fame and pills can do that to you).

Trump tweets with impunity; his supporters and apologists, it seems, do not. I guess it’s easier to get people booted off TV than it is to get them booted out of the Oval Office. Still, if Roseanne can be re-imagined without Roseanne, then perhaps there’s hope that one day, America can be re-imagined without Donald Trump.

Whatever you think of a Roseanne-less Roseanne, or the events that led up to it, the image of Dan Conner (John Goodman) lying alone in his Roseanne-less bed, was strange, sad, powerful and affecting, and definitely one for the ages.

RIP Roseanne. Long live The Conners.

Doctor Who – Old Mother Time

I wasn’t terribly enamoured with the idea of the Doctor changing sex when it was first announced. Some of that was down to Jodie Whittaker, who somehow didn’t feel quite doctor-y enough. If you’re going to go down that road, why not Olivia Coleman, Tilda Swinton or Caitriona Balfe?

But, yes, I also didn’t like it because I felt that the change was both unnecessary, and undertaken in a confrontational spirit. I feared that the big move would be framed in ideological rather than creative terms. These were concerns that the show’s pre-air promos did nothing to assuage. Certainly my worst fears were confirmed when I saw Jodie Whittaker standing beneath an actual glass ceiling as it shattered into pieces, as the words ‘IT’S ABOUT TIME’ flashed up on screen. I had no idea that the Doctor, a geeky icon to generations of children, had been working all these years as a repressive agent of the patriarchy.

Now, before we continue, let me just take a moment to assert my credentials as a card-carrying non-misogynist, lest you condemn me as some sort of fundamentalist, knife-wielding incel for my opposition.

I’m a man who was raised in a matriarchal household, with an older sister who served as something akin to a second mother. I’m pro-choice, pro-breast-feeding, and pro-equality, even though arguably all of these things should be a person’s default position. Most of my educators have been women, certainly one hundred per cent of my nursery and primary teachers. Most of my bosses throughout my working career have been women. What I’m trying to say is, em, ‘All of my best friends are women!’ Christ, I know how that sounds. Stick with me.

I believe that while there can be biological, physical and psychological differences between men and women, there should be no differences in the rights afforded to them to control their own lives, bodies and destinies. Men and women should have equal capacity to succeed and prosper. Women can rule countries and perform brain surgery, men can be nurses and nursery teachers. Many of the gender stereotypes we’ve clung to over the centuries, decades and millennia have been harmful, regressive and nonsensical.

So, I’m pro-woman. Or just pro-human, if you prefer.

I was prepared to have my fears laid to rest. I was prepared to be proved wrong,

But they weren’t. And I wasn’t.

Picture shows: The Doctor (JODIE WHITTAKER)

Ultimately, season 11 didn’t fail because the doctor was a woman – or at least not only because of this – but because the lead actor was miscast; because the scripts were dull, corny and vapid; because the episodes were boring; because the characters were so poorly defined (including the Doctor, and with the exception of Graham, but I suspect that had more to do with Bradley Walsh’s performance and inherent charisma than any difference in how the character was written); because of weak villains; because of messages being hammered home at the expense of plot and character; and, most crucially, because it no longer felt either like sci-fi or Doctor Who any more.

So, ‘New’ New Doctor Who?

A striking moment in TV history – but for all the wrong reasons.


Thanks for reading. See y’all next year, TV fans.

Greggs – A Tale of Pork Pies and Racism

I entered into this email back-and-forth with Greggs’ customer service a few years ago after I visited one of their Falkirk stores and discovered that all of their in-store pictures featured only white people. My original email to them included phrases like ‘I don’t want to think of the Third Reich each time I bite into a Yum Yum’. I wish, with every fibre of my being, that I still had a copy of it somewhere, but I don’t. It was submitted through the Greggs’ website. Never matter. Every other part of the exchange is here, from 2010 onwards.

Enjoy. This is real. Emails written by Greggs are signposted by an appropriate Greggs-related picture. Emails written by me are signposted by a picture of me eating a crab whole.

Greggs

From: GreggsplcCustomerServices@greggs.co.uk
To: jmascot@hotmail.co.uk
Date: Wed, 18 Aug 2010 07:00:09 +0100
Subject: Thank you for getting in touch with Greggs

It’s always great to get feedback from our customers and we do appreciate it. We wanted you to know that we’ve got your mail and will reply within the next 3 working days.

Kind regards

Greggs Customer Care Team
________________________________________________________________________
Please visit our website www.greggs.co.uk ________________________________________________________________________

 

 

Me

Hello there.

I recently submitted a query/complaint to your feedback forum through your website. As you can see from the below message you did indeed receive this, and then assured me that your reply would be forthcoming within three working days. I have not yet received said reply.

Although you may have found the phrasing of my initial message a touch facetious, I can assure you that this is only due to the passion I feel for the subject matter.

Affirmative action is an important concept to embrace in any forward-thinking, civilised society, and I find it abhorrent that Greggs does not subscribe to this philosophy. To recap, there are several images on display in the Larbert (Scotland) branch of Greggs, all of which depict white caucasian people enjoying Greggs’ products. Not one of them is from a different ethnic group. How do you imagine this makes people of other ethnic groups feel when they come in to buy a chicken sandwich or similar?

Offering brown bread is not enough of a compromise towards multiculturalism.What would Rosa Parks or Martin Luther King have made of your devil-may-care stand?

Please assure me that you will take steps to be more inclusive in the images you use in your stores, so as to minimise hurt to your paying customers. I expect an immediate response.

Kind regards
J Andrew

 

Greggs

Subject: Greggs – Call Reference F0770901

From: GreggsplcCustomerServices@greggs.co.uk
To: jmascot@hotmail.co.uk
Date: Tue, 24 Aug 2010 09:12:00 +0100

Dear Mr Andrew,

Thank you for your comments. I would like to reassure you that Greggs is a company that respects and supports diversity in modern day Britain, Our shop imagery is in no way intended to exclude any groups on the grounds of gender or ethnicity nor to cause harm or offence to any of our valued customers.”

We would like to thank you Mr Andrews for your feedback and we have taken your points on board.

—Remember to quote your call reference number F0770901 in any correspondence, as this will assist us in providing you with a quick response.

Yours sincerely

Christine Robertson

 

Me

Dear Christine

Thank you for taking the time to reply to me. I know some might think I’m making a mountain out of a molehill, but I see these exclusions, subliminal or otherwise, as the thin end of the wedge in a society that is already struggling to accomodate peoples of all different creeds and ethnicities. Your words were comforting, but words aren’t always enough. You may have ‘taken my points on board’, but how does this equate to action? Are you going to update the images in your Larbert store to reflect a more inclusive image of the kinds of people who enjoy pastry products in modern Britain, and if not, why not?

Kind regards
J Andrew

 

Greggs

Subject: Greggs – Call Reference F0770901

From: GreggsplcCustomerServices@greggs.co.uk
To: jmascot@hotmail.co.uk
Date: Thu, 26 Aug 2010 11:40:51 +0100

Dear Mr Andrew,

Just to assure you we have taken your comments seriously following your initial e-mail, we have taken the following actions:
we have discussed the concerns you raised with our People Director and Customer & Marketing Director to make sure that future imagery in the shop captures these points on diversity and inclusion.
– In regard to the Larbert shop, the imagery was our previous in-shop design as part of the refit done in 2006 Our latest design shop imagery that is currently being rolled out around the business shows our products and doesn’t in fact show any people. Based on our capital program, the Larbert shop would not be due for a refit for a couple of years yet. Any future imagery that we roll out will take into account visual representation of the diversity of our staff and our customers. We would like to send you examples of our internal communications that demonstrates we do take this issue very seriously if you would be willing to provide a postal address.

Regards

 

Me

Dear Christine,

Thank you so much for taking the time to address this serious issue. I’m glad that you and your company have afforded this matter the gravity it deserves.

It would be a highly responsible move to replace the images of people with those of your products, so as not to offend any customer or visitor to your stores. However, I am a little dismayed that people living in Larbert who come from different ethnic groups than those represented on the walls of their local Greggs will come to remember the years 2006 – 2013 as the ‘pastry apartheid years’.

I had a long look at your corporate website to see if the theme was repeated on a national scale. I’m heartened to see that the pictures and photographs on your website truly do reflect the diversity of your staff and customers, although I’m not so sure about the video uploads of your TV advertising campaigns. There are only two black people featured, both in the February 2010 ad. Bravo, on the face of it, but I feel this would have sent a more positive message to the country had the black staff members in question not been glimpsed mirage-like in the background, and hidden like a guilty secret behind a squad of merrily dancing caucasian people.

I don’t want to appear too critical since you have taken this matter seriously and provided me with reassurance. This is a very important step, to my mind. I’m still a little dismayed that you are content to promote social exlusion in Larbert for a further, indeterminate number of years.

I would prefer it if you could send me .pdf or .jpg attachments of your internal communications. It may not surprise you too greatly to learn that I am also a keen and ardent environmentalist, and abhor the unnecessary wastage of paper. Besides, I am quite a peripatetic individual and prefer to receive electronic communications owing to how infrequently I’m based at home.

Regards
J Andrew

(the following, concluding emails were sent in the past week)

Me

Dear Christine

(if indeed Christine is still functioning in her old role – if not, please identify yourself so as not to besmirch her memory)

It’s almost 2013. Several years ago you promised to look at the issues raised by my complaint, namely that there were plenty images of white people enjoying sandwiches on the wall of your Greggs in Larbert, but none featuring any other ethnic group. Not an African, an Indian, or even an Eskimo. Just the white man. Highly unacceptable in this day and age. Your solution was to suggest replacing pictures of people with pictures of sandwiches, so as not to offend anyone. Has this now been done, or are your Larbert customers still buying their bakery products from a BNP paradise; as if Nick Griffin had invented a time-machine and used it to catapult Larbert back to 1947?

I do hope you took my points on board and didn’t dismiss them as unimportant. Remember Mandela!

Kind regards

J Andrew

 

Greggs

Subject: Greggs – Call Reference F0770901

From: GreggsplcCustomerServices@greggs.co.uk

To: jmascot@hotmail.co.uk

Date: Fri, 1 Jun 2012 10:42:39 +0100
Dear Mr Andrew

Nice to hear from you.

I’m still here and still working hard with our customers. The Larbert Shop has not had a re-fit since we last corresponded but we’ve removed some of the old point of sale and replaced it with our new stuff.

Your feedback was sent through to the Marketing Team but I believe we changed our way of thinking and haven’t used this type of material since.
I think the shop is due for a re-fit shortly as we’re trying to update all of our estate.

Thanks again for getting in touch and I hope this has answered your query.

Remember to quote your call reference number F0770901 in any
correspondence, as this will assist us in providing you with a
quick response.

Yours sincerely

Christine Robertson
Customer Care Team Leader

 

Me

Hello Christine

(You called me Mr Andrew in your previous message, but I feel we’ve graduated beyond such formalities after our long history together, Chris)

I was very happy to receive your e-mail. Prompt and efficient. I’m heartened to hear of the changes you’ve implemented in response to my misgivings, and am proud to ally myself with Greggs in its new battle to eradicate racism in all its forms. Other companies with which I’ve entered into correspondence on these issues have not been as forthcoming as Greggs. Mathiesons the baker, a hated Scottish rival of yours, should be singled out for its arrogant and blatant disregard of my complaints. Which is rich considering how much offensive imagery they have in their stores and on their promotional materials! You were a minor offender compared to these guys. Can you believe this? One of their stores in Grangemouth boasts a picture of what appears to be a minstrel tucking into a scone! What next? Putting Jews in their ovens??? This is going to be a long fight, Chris, but one I’m ready for. Attitudes MUST change.
Anyway, to business. I don’t want to take up any more of your valuable time. I would like to ask if I could talk about Greggs in a local newsletter I co-edit. I’m going to relay the tale of your humanity and corporate responsibility, and give Greggs some richly deserved publicity, free of charge. I’m going to end the newsletter with the line:
‘Greggs: Hot pastry products you’ll all adore; a queue of facists at Mathiesons’ door.’ And then end with a picture of Hitler enjoying a Mathiesons’ chicken bridie or something. Maybe you could suggest a more apt snack for the Fuhrer, else I’ll just stick with that, I think.
Thanks again for your excellent customer service, and for actioning my requests with grace and patience.
I await your response
Many thanks and kind regards
Jamie Andrew
————————————————————————————————————————–

Greggs

Subject: Greggs – Call Reference F0770901

From: GreggsplcCustomerServices@greggs.co.uk
To: jmascot@hotmail.co.uk
Date: Thu, 7 Jun 2012 15:21:21 +0100

Dear Mr Andrew

Thanks for your further email to Christine. As she’s not in the office currently, I’ve replied on her behalf.

It would be inappropriate for us to be associated in any way with your dissatisfaction with any other baker. In fact, we are really concerned that by referring to Greggs you will bring our good name into disrepute. Therefore we ask you not to refer to us in the way that you suggest.

Best wishes for the future.

Remember to quote your call reference number F0770901 in any correspondence, as this will assist us in providing you with a quick response.

Yours sincerely

Lynsey Kelly
Customer Care Team

Me

Hello Lynsey Kelly

It’s exciting to be corresponding with a new team member. You seem a lot more prim and formal than Christine. If you were a teacher I could well imagine you administering the belt to my wrist, whereas Christine would probably just smile, throw her hair back over her shoulder and call me a scamp.

This will be my last message, as I do not wish to swallow up any more of your time. Anyway, I’m sorry if I have contravened guidelines on what is deemed acceptable in terms of Greggs’ association with other companies. I was only trying to help out, as I felt I owed it to you after the superb way you handled my concerns. This worries me a little, though, as I have already published a newsletter in which Greggs is mentioned. I decided against the text mentioned in the previous mail, but I took some liberties with the new idea. I didn’t think you would mind, and I was only trying to promote your company. Here is the copy that is printed and ready to be distributed to a few hundred people in my local community:

“I would like to encourage all in the local area to visit your local branch of Greggs in Larbert. There you will find not just bakery products, but an admirable humanitarian stance on brotherhood. As Christine from the Customer Care Team said herself, ‘Unlike Mathiesons, Greggs cares about ethnic minorities. In Second World War terms, Mathiesons are like Norway, maybe at a pinch Vichy France, whereas we at Greggs pride ourselves on our Churchillian spirit. All are welcome to enjoy our products, not just white people. We would strongly urge an immediate boycott of Mathiesons’ products to send a stern message that your community will not tolerate such behaviour.'”

I don’t deal with distribution, that’s handled by a gentleman called Duncan Semple, who’s also the treasurer of our community group. I’ll get on to him straight away and hopefully stop him from handing out any copies. If any have slipped out, I’ll make sure they’re gathered up and burned.

Many apologies and kind regards

Jamie Andrew

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Or is it? I highly doubt – this time – there will be further correspondence from Greggs, but if there is, I’ll post it.

 

Jamie’s Guide to Politics: The BNP

In his high-school yearbook, Nick Griffin was voted ‘Most Likely to Make a Career Out of Racism’

At root, all the BNP wants to do is make sure that people ‘get back to their home’, which is why the organisation is so popular with taxi drivers.

Nick Griffin is the party’s current leader. When he’s not indulging in his favourite hobby of racism, Nick likes to enter look-a-like contests, and has recently come first-place in a variety of different competitions: most like Morn from Deep Space 9; most like Greenback from Inspector Gadget after a stroke; and most like David Cameron after an over-eating disorder and a motor-bike accident.

Aryan Family Guy

The BNP attracted a lot of media interest last year when it took over production of the American animated series ‘Family Guy’, and substituted Nick Griffin for Peter Griffin.

‘This is how we’ll reach the kids with our message,’ said Griffin. ‘Speak to them through popular culture; let them see me as the Fuhrer…em, the father. Like the time Hitler put himself into Mickey Mouse cartoons.’ {roll sketch}

A memo Nick Griffin sent to the production team, intercepted by news teams, spelled out the new direction he felt the show should take:

‘I’m not having a Jewish wife. Get rid of her. The baby, too. Nick Griffin doesn’t father fags. And I’m not happy about the daughter, Meg. She’s obviously a lesbian communist. Have my character send them off to camp, if you know what I mean. On the plus side, my son is a big, dumb blonde and the dog is white. I’m digging that. A final word on the neighbourhood. That neighbour of mine, the one in the wheelchair? Make it clear he was wounded in combat, or in the line of duty. If he was born that way it wouldn’t be realistic to have him survive to adulthood. As for my black neighbour and supposed best friend, Cleveland? Either kill the family off, or give them their own spin-off show to get rid of them.’

Controversy

‘Das balustrades are a fucking disgrace.’

The future of the BNP now looks uncertain. A German historian, Herr Grosse Busen, has discovered that Hitler, the party’s hero, wasn’t a racist, genocidal maniac after all.

‘The Fuhrer was actually a decorator hired by the Reichstag to brighten the place up,’ explains Busen. ‘and he was a lovely wee bloke. We know what caused the confusion. Hitler was in the main chambers, surrounded by politicians, and shouted out: “I’m going to fill all the interior spaces with colour, and widen out the mews.” But everyone thought he said: “I’m going to kill all the inferior races and coloureds, and wipe out the Jews,” and they were well up for it. Hitler only started WWII because he was too embarrassed to point out their mistake.’

Breakdown

Floella Benjamin

Nick Griffin’s nervous breakdown may serve as the final nail in the party’s coffin. He appeared on ITV’s Loose Women, and sobbed into the breasts of Floella Benjamin. As Floella stroked Griffin’s head, gently rocking him back and forth and saying, ‘Shhhhh, baby, it’s okay, it’s okay’, Griffin apologised for being a meanie and admitted that ‘he actually quite liked black people and muslims.’

Griffin is set to relaunch the BNP as the ‘Be Nice to Pakistanis’ party.